We love to hear from customers - especially at the moment when things are tough out there it's nice to know that we're still getting it right ... this was in my Inbox today ...
"Hello Phil ..... just a quick note following the installation of the Parkray Stove (Parkray Slimline 5).
Its early days yet to make an objective view of the stove, but first impressions are all positive, cosmetically it looks good, it certainly throws out some heat and importantly its easy to light and control, all of which are good.
However, that is not the point of this email. The reason I write is to praise both Paul and Zac for the manner in which the installation was carried out.
You are no doubt aware that the installation was not without snags, and whilst at times I was quite concerned, they were both completely unfazed, and always seemed to have a solution or a fallback plan. They grafted all day to get a result, and they were very easy to talk to [though Zac's singing/humming could do with working on]. They are a credit to your company, and I hope you will pass on my appreciation.
Isn't that "nice" - sorry bad word!!